FREQUENTLY ASKED QUESTIONS

Q: HOW DO I CHECK ALARM NOTIFICATION IN MOBILE?

A: PLEASE TO “APPS STORE OR PLAYSTORE MARKET”, DOWLOAD “ZOVII “APPS. OPEN “ZOVII” APPS TO ACCESS ZOVII iGATE CENTRE AND CONNECT ZOVII PADLOCK WITH iGATE FUNCTION. YOU CAN CHECK REALTIME ALARM INFORMATION IN MOBILE.

Q: ALL ZOVII PADLOCK IS WEATHERPROOF?

A: YES, ALL ZOVII PADLOCK IS WEATHERPROOF, IS FOR SUITABLE INDOOR AND OUTDOOR USE

Q: HOW LONG IS THE BATTERY LIFE FOR THE PRODUCT?

A: DEPENDS HOW TO USER USE. IF NORMAL SITUATION THE BATTERY LIFE WILL UP TO 13MONTHS.

Q: WHERE CAN I BUY THE BATTERY CR2?

A: CS2 BATTERY CAN LOOKING IN HARDWARD SHOP, ZOVII ALSO PROVIDING THE CR2 BATTERY.

Q: MUST I HAVE THE IGATE CENTER TO USE THE ZOVII APPS?

A: YES, IGATE SERIES NEED IGATE CENTER AND CONNECT DEVICE BY APPS.

Q: WHAT SHOULD I DO IF THE WIFI OR DATE OF IGATE SERIES PRODUCTS ARE DICONNECTED?

A: PLEASE CHECK YOUR WIFI OR INTERNET DATE IS IT WORKING PROPERLY. IF THIS WIFI FUNCTION WORKING WELL BUT DIDN’T HAVE INTERNET, PRODUCT STILL CAN ALARM FUNCTION BUT YOU MOBILE WON’T GET ANY ALARM NOTIFICATION.

WHERE IS ZOVII MALAYSIA

A: YOU CAN VISIT TO HERE

DL INNOVATION TECHNOLOGY SDN BHD

Address

UNIT C-4-12 (LEVEL 4), CHERAS CENTRE POINT, JALAN 3/144A, TAMAN LEN SENG, 56000 KUALA LUMPUR, MALAYSIA

Telephone

Tel: 6.03.9107 8444

Email

info@zovii.com.my

Customer Care Opening Hours

Mon – Fri: 9am – 6pm
​​Saturday: 9am – 1pm

Sunday / Holiday: Off

iGATE PAIRING TUTORIAL