DLiT Warranty & Refund Policy
We really appreciate your support and preference for the security products or Smart Home Products we create. We also want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products.
We have great confidence that you will be thrilled with the products you purchase from DLiT. That’s because we exert our full strength to ensure that they’re designed and built to your needs. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to warranting and returning a product.
1. Warranty Policy
DLiT values your business and always attempts to provide you with the very best of service. Read the following warranty policies carefully to know about the warranty service provided by DLiT.
1.1 Warranty Period
New Unit: We provide 1 year limited warranty for the Security Products, limited warranty period from you’re the date of purchase.
Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
1.2 Warranty Forfeiture
Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with;(d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance;(f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc. ; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Warranty is for the original purchaser only and is not transferable.
1.3 Limitation of Damages
DLiT is not responsible for other extra warranty or commitment promised by agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
In addition to the above warranty forfeiture, in no event will DLiT be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and DLiT total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.
2. Return & Refund Policy
Product: At DLiT, we are committed to our customers’ satisfaction. If the product did not meet your expectations, you can request for a full refund or exchange within 14 days from the date of delivery.
Beyond the end of the 14 days, only replacement or repair for the product is accepted. We are not responsible for any refund beyond the 14 days of the delivery date.
Customers must inform us within 14 days of the delivery date if they are missing products’ part or receiving the wrong products.
Products purchased from other channels except DLiT official are subject to the specific policies of each platform. DLiT is not responsible for their refund and return.
Accessories: If you’re unsatisfied with any of the Security Products accessories, we can get it replaced or issue you a full refund anytime you need. And the new replacements will be shipped to you via local courier with freight borne by user.
Important: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from DLiT due to force majeure, you are subject to the following return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
2.1 Return Products within 14 Days for Refund
To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria (the “Inspection Criteria”).
The Product for Refund must be:
- In the original manufacturers packaging, and shipped securely;
- Complete with all the accessories, documentations, and standard certification labels originally.
- Free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals;
- Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges;
- Labelled with a security seal, which is intact and not tampered with.
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back to the location instructed in the RMA authorization. DLiT shall not be responsible for any loss or damage to the Product for Refund caused in transit.
The Product for Refund will be thoroughly inspected by DLiT when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to DLiT, your Non-conforming Product for Refund will be rejected or subject to a restocking fee of up to 15% at DLiT sole discretion. The inspection may take up to 5 business days from the time your Product for Refund is received.
If the Non-conforming Product for Refund is rejected by DLiT, you will be billed with the cost and fees of shipping the Non-conforming Product for Refund from DLiT back to you.
2.1.1 Return Defective Products within Warranty Period
In the event that your DLiT product becomes defective and if it’s within DLiT limited warranty, you may return your defective product (the “Returned Product”) to us for repair or replacement.
If the product is defective (not manmade defective) when you receive it, within 30 days, you can return to DLiT and get a full refund or replacement. DLiT are responsible for the shipping fees.
Beyond the 14 days but within 1 year warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-DLiT shipping fees and DLiT will bear the freight of new replacements or repaired units.
For replacing or repairing defective (not manmade) products beyond 1 year but within 2 year warranty, you are responsible for the shipping fees back and forth. (The freight of replacements and repaired units are calculated by the actual package weight and size.)
If the product is manmade defective, refund or replacement is not available within 14 days. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees.
2.1.2 Shipping in Returning Process
For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed in the RMA authorization. DLiT shall not be responsible for any loss or damage to the Returned Product caused in transit.
If the returned product is tested and found to be non-defective or not covered by the DLiT limited warranty by our certified technicians, you should be responsible for arranging shipment of the returned product from DLiT to your location.
If the returned product is verified not covered by DLiT limited warranty by our certified technicians, you should be responsible for arranging shipment of the returned product from DLiT to your location.
We will try our best to deliver the goods on time. However, if we are unable to do so, you will be notified and an alternative date will be arranged. Your order will be delivered at the agreed time and location you provide. You must be available to sign a personal acknowledgement of delivery.
We strongly recommend that, upon receipt, you inspect the content. If the package appears damage, it is advisable that you do not accept it. In the unlikely event that we deliver the wrong model or that it is damaged; please notify us within 24 hours and refer to our warranty & refund policy. We will not be liable for any claims after the given 24 hours.
If we are unable to provide you with your order due to unforeseen circumstances, you will be contacted as soon as possible.
2.2 Return Policy for Products Purchased from a Third-Party
If the DLiT product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the DLiT products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your DLiT product for specific information.